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docs(voice-call): clarify allowlist caller ID limits

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Peter Steinberger 2026-03-13 20:11:42 +00:00
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docs/plugins/voice-call.md
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@ -296,6 +296,12 @@ Inbound policy defaults to `disabled`. To enable inbound calls, set:
} }
``` ```
`inboundPolicy: "allowlist"` is a low-assurance caller-ID screen. The plugin
normalizes the provider-supplied `From` value and compares it to `allowFrom`.
Webhook verification authenticates provider delivery and payload integrity, but
it does not prove PSTN/VoIP caller-number ownership. Treat `allowFrom` as
caller-ID filtering, not strong caller identity.
Auto-responses use the agent system. Tune with: Auto-responses use the agent system. Tune with:
- `responseModel` - `responseModel`